Support Team

- 24-Hour Helpdesk
We provide on-the-phone support round the clock, 356 days a year including Sundays & public holidays. This service is free to call for all our clients and users no matter what time of the day. For example, there is a procedure that you have forgotten, just call our helpdesk at 65-6252 5792 and the support personnel will give you step-by-step assistance.

- On-Site Support
We are committed to provide less than 4 hours on-site response to all our local clients/users. This on-site service is available 24 hours a day, 7 days a week, 365 days a year. Sundays and public holidays are no exceptions. Our professional duty engineer is always ready to attend to any critical situations. This service can be requested through our helpdesk at 65-6252 5792.

- Technical Workshop
Our technical workshop services and repairs all of HRS products. The workshop is well stock with parts and tools. As we provide 1-year warranty on all our products, it is essentially important that we have a proper and competent technical workshop. It is our duty to ensure that clients are satisfied with our technical services and repairs.

- Raptor POS Manual
Detailed instructions are provided in our pdf format user manual. The user manual includes Raptor POS and also Raptor Back Office. Click here to download the User Manual.

- Raptor POS Website
Click here to navigate to Raptor POS main website.

- Raptor POS System Annual Maintenance Contract Price List
Click here to view our Raptor POS System Annual Maintenance Contract Price List